Welcome to GinaEx! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how GinaEx (“we,” “us,” or “our”) collects, uses, shares, and protects information in relation to your use of our GinaEx app and related services.
2. Information We Collect
2.1 - Personal Information We may collect personal data, including:
- Basic Identifiers: Name, email address, phone number, and contact details. - Location Information: Your GPS location, with permission, to facilitate traveler-customer connections. - User Profile Information: Details like profile photo and occupation if provided. - ID, Ticket, and Vehicle Details: Information related to identification, travel tickets, and vehicle details used for shipments.
2.2 -Transaction Data Information regarding your transactions, such as package details, pickup and delivery addresses, and payment information (handled by third-party payment processors).
2.3 - Device Information Device-specific data, such as IP address, app usage information, and device ID, to improve user experience and for app analytics.
2.4 - Cookies and Tracking Technologies We use cookies and similar technologies to enhance user experience, analyze trends, and administer the app.
3. How We Use Your Information
We use your information to:
- Facilitate connections between travelers and customers for shipping services. - Process and confirm transactions within the GinaEx app. - Enhance, develop, and improve our services. - Communicate with you regarding updates, promotions, and customer service. - Ensure safety and prevent fraud or illegal activities.
4. Sharing Your Information
4.1 With Other Users When using GinaEx, certain profile details and location information are shared with other users to coordinate shipping and delivery.
4.2 With Service Providers We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, data analytics, and customer support.
4.3 Legal Requirements We may disclose your information if required to comply with legal obligations, enforce our terms of service, or protect the rights and safety of GinaEx users and others.
5. Your Rights and Choices
Depending on your location, you may have rights regarding your data, such as:
- Access: Request details about the information we have collected. - Correction: Update or correct your information. - Deletion: Request deletion of your data, unless we need it for legal or operational purposes. - Opt-out: Adjust your preferences for receiving communications from us.
To exercise these rights, please contact us using the information below.
6. Data Storage and Security
We store your data securely to prevent unauthorized access. We retain data as long as necessary to provide our services and comply with legal obligations. Where possible, we use encryption and other security measures to safeguard your data.
7. Children’s Privacy
GinaEx does not target children under the age of 18, and we do not knowingly collect data from them. If we discover we have collected data from a child under 18, we will delete it promptly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through the app or via email. Please review this page periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at Email: Support@ginaex.com
